MISSION:
- We are a customer-oriented, worldwide supplier of spray dryers, fluid bed dryers and concentrators for the pharmaceutical industry as well as equivalent equipment for laboratory and small scale production for general application.
- We will produce and supply products within our selected business areas to the satisfaction of our customers in global markets.
- By being close to our customers we fulfil their needs with innovative, high quality solutions.
- Through empathy, responsiveness and dependability we seek to earn their loyalty.
- We are a committed group of people. Our culture attracts and nourishes individuals who are energetic and committed and have a passion for our business.
- We will actively champion safe plant design and continuously improve our processes.
VISION:
- The Pharma Division strives to be the leading global supplier of equipment within our business area.
- We want to be recognized as the industry benchmark for innovative technology, best value products, and superior customer service.
- By striving to be best in our business we achieve growth and increased value for our customers, employees and shareholders.
POLICY:
The quality policy of the Pharma Division is:
- To establish and maintain a documented quality management system that reflects the purpose of the Division and ensures continuous improvement.
- To establish a framework for reviewing quality objectives.
- To make sure that employees with impact on the quality of equipment and services are familiar with the quality management system.
- To clearly define responsibility, authority and tasks related to defined roles in the quality management system.
- To continuously review the implementation and effectiveness of the quality management system.
CORE BELIEFS:
Specialisation is our base
We specialise in process technology for the pharmaceutical industry. We focus on spray drying and fluid bed drying for R&D and small-scale production. Our specialisation makes us a valued partner throughout the process. Specialisation is our base.
R&D is our focus
As a technology-driven engineering company, we focus on R&D to provide better solutions for our customers and staying ahead of the market. We break new ground with innovative technology. R&D is our focus.
Flexibility is our goal
We have the know-how to adapt our solutions to our customers’ needs. We have the focus and determination to respond quickly and decisively to any situation. Flexibility is our goal.
Diversity is our strength
We embrace the difference between us as individuals and between our customers and us. We provide integrated solutions based on a productive dialogue. We strive for diversity, not uniformity. Diversity is our strength.
Results are our measure
We measure our success by the results of our customers. Each and every Niro customer should experience increased results – simply because of his partnership with Niro. Results are our measure.
VALUES:
Integrity
We never compromise our integrity. We commit ourselves to the highest ethical standard and stay true to the values on which our work is based.
Innovation
Innovation enables us to stay ahead of our competitors. Innovation keeps our mindset fresh and prevents us from growing complacent.
Teamwork
Teamwork is a key to our success. Teamwork enables us to be flexible and pro-actively responsive to the market as a whole and to our customers.
Respect
We carry out our duties with a high degree of freedom. We are respected for our know-how and professionalism, and we respect each other for these same qualities.
Commitment
We see our customers as equal partners. We are committed to our customers, and we know that our job is not done until the customer is satisfied.
Passion
We take pride in our work. We believe that our products make a difference for our customers and that each of us makes a difference in creating the best solutions for our customers.